Shipping Policy

At Keecoon.com we are committed to putting you, the customer, first. To honor that commitment we offer fast Locally Shipping for all USA orders. Your customer experience is our top priority. 

Your order will be shipped from USA warehouse locally. ALL order will be processed within 2 days.

We are thriving on serving customers worldwide, so we always commit ourselves to build the logistic system on other countries making everyone enjoy the shopping journey. If you want to buy Keecoon products, please let us know!

P.S. Part of the product may take longer time for producing and ship from China or Japan. 

FAQS

Q. How and when will my delivery be shipped?

A.  USA order will be shipped from USA local warehouse. Order will generally be processed within 2 days.

Two shipping methods are provided for you now.
  • Expedited Shipping  | Cost: $5
  • Priority Shipping  | Cost: $15

Tracking Parcel and Estimate Transit time

Country Shipping Method Estimate Transit time Tracking link
USA Expedited Shipping 4-7 business days UPS / USPS
Priority Shipping 3-5 business days
Japan Standard Shipping 2-5 business days ヤマト運輸
Expedited Shipping 1-3 business days

Some remote region may take more time for delivery due to COVID-19.

 

Q. Do you have international shipping?

A. The delivery scope on Keecoon website only covers the USA & Japan currently.

 

Q. How will I know when my item(s) have been shipped?

A. Whether you place an order online or over the phone, you will receive an email notifying you of the shipped date including a tracking number. If your product is delayed or backordered for any reason, we will also email you.

 

Q. When will my order ship?

A. We will process your order as soon as we receive it, which takes less than 24 hours (weekend or holidays will be delayed to the working day). At that time, you can email us (info@keecoon.com) if you need to cancel the order or change the delivery address.

 

Q. How to track my order?

A. You can track your order on our website in 1-4 working days after your purchase. You will also receive an email with tracking number.

Steps:

Sign in your account→My Profile→My Orders→Find the specific order you want to track→Click the “Track” button next to the tracking number

 

Q. How to claim damaged box or incorrect item(s)?

A. If you receive damaged or incorrect item(s), please email us (info@keecoon.com) no later than 5 business days of receipt of your shipment to make the necessary corrections. 

 

Q. What is Keecoon return policy?

A. Please see our Return Policy.